bv1188's Privacy Policy

bv1188 places the highest importance on its members' privacy. The terms set out in this privacy policy apply to the use of bv1188's website, mobile application, and related services. By using our services, you are considered to have accepted the terms of this policy.

This policy takes effect when you register at bv1188, log in, make a deposit, play games, or contact our support team. This document has been prepared in English for users in Bangladesh. To learn about the general rules for using our services, please read our Terms and Conditions.

2.1 Information You Provide Directly

We store the information you provide at the time of registration. This includes:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement)
• Mobile number and email address
• Password (stored in encrypted form, never readable in plain text)
• National ID or passport details (when identity verification is required)
• Financial transaction details: bKash, Nagad, Rocket, or bank transfer information

2.2 Automatically Collected Information

When you use our site or app, some information is collected automatically:

• Device type, operating system, and browser information
• IP address and general location data
• Time spent on the site, pages visited, and activity logs
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

Some information comes to us automatically from our payment gateway partners or identity verification services. This information is used solely to ensure the security and legitimacy of the service.

bv1188 uses collected information only for the following specific purposes:

• Creating and managing accounts, and verifying member identity
• Processing and securing deposit and withdrawal transactions
• Informing members about bv1188 bonuses and promotional offers
• Preventing fraud, money laundering, and other illegal activities
• Providing customer support 24/7 via live chat and email
• Analysis to improve service quality and develop new features
• Meeting legal obligations and resolving disputes

bv1188 keeps member information strictly confidential. However, information may be shared in certain specific situations:

4.1 With Service Partners

We work with selected partner organisations for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical support. These organisations receive information only to carry out the designated service and may not use it for any other purpose.

4.2 For Legal Requirements

Information may be provided in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation.

4.3 For Fraud Prevention

If suspicious activity, fraud, or a security risk is detected, relevant information may be shared with the concerned organisations or authorities.

bv1188 uses cookies that help improve your browsing experience. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Help analyse site usage and support service improvements.

5.2 Managing Cookies

You can turn off non-essential cookies by changing your browser settings. However, doing so may cause some features of the site to not work properly.

bv1188 has adopted both technical and organisational measures to protect member information:

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are encrypted using a strong hashing algorithm
• Data stored on servers is protected with encryption technology
• Access controls ensure that only authorised staff can view information
• Regular security audits and vulnerability assessments are conducted
• OTP verification is available for account login

We retain your information only for as long as it is needed to provide the service or to meet legal obligations:

• Active account information: for the entire duration the account remains active
• Transaction records: for a defined period as required by financial regulations
• Even after an account is closed, some information may be retained for a set period if required by law
• Marketing communication data: until you withdraw your consent

Once the required period has passed, information is securely deleted or anonymised.

As a member of bv1188, you have the following rights over your own information:

8.1 Right to Access Information

You can contact our support team to find out what information we hold about you. We will respond as quickly as possible.

8.2 Right to Correct Information

If any information in your profile is incorrect, you can correct it through account settings or by contacting the support team.

8.3 Right to Stop Marketing Communications

If you do not wish to receive promotional emails or SMS from bv1188, you can opt out through account settings or let us know by email.

8.4 Right to Close Your Account

You can request to close your account at any time. A voluntary self-exclusion option is also available under the Responsible Gaming policy. When an account is closed, your personal information will be deleted as far as possible, though some information may need to be retained for a specific period due to legal obligations.

All bv1188 services are intended only for individuals aged 21 and above. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If a member is found to be under 21, their account will be closed immediately and the relevant information will be deleted. If you become aware of an account belonging to a minor, please inform our support team.

As bv1188 improves its services and operations, this privacy policy may change from time to time. For any significant changes:

• Registered members will be notified by email or through a site notification
• The "Last updated" date at the top of the page will be changed
• Continued use of the site after a change means you have accepted the new policy

If you have questions about our general terms of service or other policies, our FAQ section may be helpful.